Juniper Partner Support 1 license(s)

As a valued Juniper Networks Support Services Specialist:
- Would you like to reduce your current software and hardware support costs?
- Are you interested in minimizing your customers’ support costs?
- Would you like to offer more service value to your customers?
- Is reducing your engineers’ learning curve a current goal?
- Are you looking for ways to streamline your operations?

If you have answered “yes” to any or all of these questions, you will benefit from Juniper Networks® Partner Support. Experts in achieving network availability levels, our engineers and technicians help you meet the most aggressive network demands through operational hardware and software support that ensures maximum uptime, utility, and value.

Juniper as an organization embraces its partners. Our goal is to be seen by you as the “partner’s partner”—meeting your unique requirements, empowering you to increase your branding opportunities, and enabling you to better serve your customers with needed tools and capabilities.

The Juniper Networks Partner Support offering takes a unique approach to services. Our philosophy is one of clear offerings and pricing options to ease the ordering process. We enable our partners with tools and capabilities that will allow you to increase your gross profit as well as reduce support efforts and costs. Key to our philosophy is service automation, which catches problems earlier, speeds up response, and is less labor intensive than ever before.

Along with the support tools and capabilities that Juniper offers, we continue to add specialized training and tools for technical, sales, and administrative personnel in your organization. We are confident that you will bring your best resources, energy, and people to the partnership as well.

Partner Support provides rapid response from Juniper Networks’ technical service engineers, software support, and hardware replacement options that let you choose the right timing and resources for your customer’s network. These hardware replacement options can be tailored to deliver the right level of service that you and your end customers require. Juniper Networks Technical Services provide a level of protection across the network investment that allows you and your end customer to maximize uptime and extract the most value out of the technology you deploy and support.

Partner Support
Partner Support combines traditional 24x7 support, e-support, e-learning, and service automation. More than a simple break-fix service, Partner Support meets network demands with technical and operational support designed to keep the network running reliably while protecting the high-performance networking investment.

Receive best-in-class traditional 24x7 software and hardware support, rated number one for Mission Critical Hardware Support by the Technology Services Industry Association (TSIA) in 2008 and 2009. Take advantage of award winning online support that is rated one of the industry’s 10 best Web support sites for an unprecedented five (5) consecutive years, according to the Association of Support Professionals (ASP). No other networking company has won more than two consecutive ASP awards! Whether you are looking to solve a technical problem or manage an administrative issue, your support experience is self-guided and streamlined.

Return to Factory
Juniper Networks will replace or repair the FRU identified in the Juniper-issued RMA and ship the replacement or repaired FRU, as applicable, to the ship-to address within 10 business days after Juniper’s receipt of the defective FRU at the specified RMA return location. The repaired or replacement FRU may be shipped from a Juniper global distribution center.