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DELL Upgrade from 2Y Collect & Return to 4Y ProSupport
SKU
VN5M5_2CR4PS
- 24x7 expert support - Around‐the‐clock access to in‐region Dell technicians for both hardware and common software issues, so users can get help whenever problems arise—not just during business hours.
- Next Business Day onsite repair - After remote diagnosis confirms a covered issue, Dell dispatches a technician and/or parts—typically by the next business day—to get systems back up and running quickly and reduce downtime.
- Proactive monitoring and alerts (with SupportAssist) - Automated monitoring on eligible systems helps detect hardware issues early, often before users notice a problem, enabling faster, more predictable resolution.
- Reduced IT workload - Dell experts handle front‐line troubleshooting and coordinated repair, so internal IT teams spend less time on break/fix tickets and more time on strategic initiatives.
- Consistent global experience - Standardized, enterprise‐grade support across laptops, desktops and workstations in supported countries, giving organizations a single, dependable support model for a distributed workforce.
Category: Warranty & Support Extensions
| SKU | VN5M5_2CR4PS |
|---|---|
| Manufacturer | DELL |
| Availability | In Stock |
ProSupport provides 24x7 priority access to engineers, onsite service after remote diagnosis and SupportAssist technology with automated issue detection and alerts. Let Dell help reduce any downtime.
*Availability and terms of Dell Technologies Services vary by region and by product. Contact a sales representative for details.
*Availability and terms of Dell Technologies Services vary by region and by product. Contact a sales representative for details.
| Features | |
|---|---|
| Web support | Yes |
| Troubleshooting | Yes |
| Service type | ProSupport |
| Service included | Parts and Labour |
| Parts replacement | Yes |
| Number of years | 4 year(s) |
| Service time (hours x days) | 24x7x365 |
| Phone support | Yes |
| Compatibility | Vostro 5402 , 5502, 5301 |
| Technical details | |
|---|---|
| Service included | Parts and Labour |
| Number of years | 4 year(s) |
| Service time (hours x days) | 24x7x365 |
| Phone support | Yes |
| Compatibility | Vostro 5402 , 5502, 5301 |